Shipping & Handling Policy
Please be advised that we cannot ship any merchandise to PO Box addresses.
Truck Freight - Large & Oversized Items
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.
In-store Pickup
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom - not when it is picked up.
Shipping Lead Times
First Source Elecrical strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at (713) 300-7777 to inquire about expedited shipping services. First Source Elecrical is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.
Privacy Policy of
First SOURCE Electrical
First SOURCE Electrical operates the www.fs-electrical.com website, which provides the service of providing information about the company, quotation, and sale of product, and ability to view and download invoices, statements, and order history information.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service, the First SOURCE Electrical website.If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. First SOURCE Electrical will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.fs-electrical.com, unless otherwise defined in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amounts of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time, with or without notice. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact or website administrator at [email protected].
Return Policy
RETURNABLE PRODUCTS
Returned products must be a current running line item and the following conditions must be met:
- Customer Service must be contacted within 60 days of invoice date.
- Return authorization is valid for 30 days. All material must be physically returned within this time.
- Returned material must have a pre-approved return authorization number.
- Packaging and material must be in the same condition as it was delivered.
The following material is not returnable:
- Special order items
- Non-stock material (unless Return Authorization is granted by manufacturer – in this case the restocking fee and freight charges will be passed on when the credit is issued)
- Cut wire, cord, or cable (any cuts that are not on factory spool)
- Stock items ordered in quantities that far exceed our typical monthly usage may not be returnable; it will be at the sole discretion of First Source Electrical.
CONDITIONS
- No restocking fee will be charged if the material is delivered damaged or defective or if the return is due to an error on our part.
- All non-stock returns will be subject to the applicable manufacturer restocking fees, freight charges, and any other handling fees. First Source will not absorb these fees except in the case of First Source Error.
- Credit is subject to inspection and count when received in our warehouse.
- Credit will be issued within 7 working days of receipt based on the successful product verification.
- Pick-ups on returns will occur only on our next scheduled delivery to the customer. No special runs for pick-ups on returned goods.
- All returns are subject to First Source Electrical approval.
All sales to Purchaser are expressly governed by these terms and conditions set forth hereinafter. Your order or statement of intent to purchase goods, or any direction to proceed with procurement or shipment of goods, or any acceptance of payment for such goods constitute your specific and express agreement to the following terms and conditions as governing this sale. THESE TERMS AND CONDITIONS SHALL BE BINDING ON THE PURCHASER IN CONNECTION WITH ANY FUTURE PURCHASE FROM FIRST SOURCE ELECTRICAL ("SELLER"), and Seller will not, under any circumstance, agree to any extension of time or postponement of any payment or agree or be bound by any provisions, conditions, or agreements which are inconsistent with, contrary to, additional to or in lieu of or which modify in any manner the following terms and conditions unless an authorized Officer of Seller, in writing, agrees to such provisions, conditions or agreements.
Material may only be returned with prior approval and with original invoice number. Stock merchandise may be returned within 60 days and is subject to a 10% restocking charge. Nonstock items and special-order items are subject to freight fees and higher restocking charges and may only be returned with factory authorization within 60 days from date of purchase. Items with obvious signs of use, items purchased more than 60 days ago, and material cut to length or otherwise modified to purchaser's specification may not be returned. Please reference the full return policy for more details. All returns are subject to First SOURCE approval.
All sales are made free on board “referred to as F.O.B.” point of shipment, and each shipment or delivery shall be considered for purpose of shipment as a separate and independent transaction. Purchaser has risk of loss after delivery at F.O.B. point of shipment. Claims for shortages, losses, and apparent or concealed damages sustained in transit, shall be made by the Purchaser with the carrier.
Prices quoted by Seller are exclusive of applicable taxes and are subject to change without notice until acceptance by Purchaser.
Within three (3) actual days after tender of, delivery to, or receipt of any shipment and before any part of the material has been changed from its original condition, Purchaser shall inform Seller in writing if the material is found defective or short in any respect. Failure to inform Seller or use of the material shall be conclusive that Seller has satisfactorily performed.
Any statement or advice (including but not limited to advice regarding the quantity of goods necessary for a particular job, or the suitability of a particular product for a particular use) is provided solely as a courtesy to Purchaser and is not guaranteed. No such statement or advice shall subject Seller to any liability whether based on contract, warranty, tort (including negligence), or other grounds. All equipment and supplies shall be installed by and at the expense of the Purchaser unless otherwise stipulated in writing by Officer of the Seller.
An order for standard stock material may be cancelled by the Purchaser only if agreed to by the Seller and upon payment of reasonable charges based upon expenses already incurred and commitments made by the Seller. Special order material may only be cancelled if the cancellation is approved by the manufacturer and cancellation is subject to a cancellation fee.
The Seller and Purchaser agree that the purchaser specified location receiving any order shall be a proper place of venue in the event litigation is commenced by either party.
Seller will extend to Purchaser all transferable warranties made to the Seller by the manufacturers or suppliers of materials. THE SELLER MAKES AND GIVES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND IT IS EXPRESSLY UNDERSTOOD THAT IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED WITH RESPECT TO ANY AND ALL GOODS, MATERIALS OR SERVICES FURNISHED BY THE SELLER. This general warranty policy supersedes any other warranties contained in plans or specifications on which a quotation or proposal from the Purchaser may be based and cannot be expanded without the prior and specific written consent of an officer of seller. THE SELLER SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES, SUCH AS, BUT NOT LIMITED TO, DAMAGES OR LOSS OF OTHER PROPERTY OR EQUIPMENT, LOSS OF PROFITS OR REVENUE, COST OF CAPITAL, COST OF PURCHASED OR REPLACEMENT GOODS OR CLAIMS OF CUSTOMERS OF PURCHASER FOR SERVICE INTERRUPTIONS. THE SOLE REMEDY OF PURCHASER FOR ANY DEFECT MATERIALS OR EQUIPMENT SHALL BE THE WARRANTY EXTENDED BY THE MANUFACTURER. THE REMEDY OF THE PURCHASER SET FORTH HEREIN IS EXCLUSIVE, AND THE LIABILITY OF THE SELLER WITH RESPECT TO ANY CONTRACT, OR ANYTHING DONE IN CONNECTION THEREWITH SUCH AS THE PERFORMANCE OR BREACH THEREOF, OR FROM THE SALE, DELIVERY, RESALE, INSTALLATION OR USE OF ANY GOODS SOLD, WHETHER ARISING OUT OF ANY CONTRACT, NEGLIGENCE, STRICT TORT, OR UNDER ANY WARRANTY OR OTHERWISE, SHALL NOT EXCEED THE PRICE OF THE GOODS UPON WHICH SUCH LIABILITY IS BASED. NO ACTION, REGARDLESS OF NATURE, ARISING OUT OF, OR RELATED TO, ANY TRANSACTIONS BETWEEN THE PARTIES MAY BE BROUGHT BY PURCHASER MORE THAN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUED.
Payment for items purchased by Purchaser are due at the time of purchase for all purchasers who do not have an active and in “good standing account”, for Purchasers who have an active and in “good standing” account payment is due on or before the due date shown on each invoice. For Purchasers who have an active and in “good standing” account, if invoice is paid on or before the date shown on each invoice, the applicable cash discount, if any, shown on the invoice may be deducted by Purchaser when making such payment. At any time, Seller, at its sole discretion, reserves the right to require Purchaser to pay in full or in part in cash for items ordered prior to shipment or delivery.
In the event it is necessary for Seller to employ a collection agency or an attorney(s) or incurs other expense it may deem necessary to enforce or protect its rights hereunder or to collect damages for breach of the terms and conditions set forth herein, Purchaser hereby agrees to pay to Seller those collection fees, attorneys' fees and expenses so incurred by Seller.
